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At Trizelonthythron, we are committed to ensuring your complete satisfaction with our curtain installation and textile decor services. This Return Policy outlines the terms and conditions under which you may request adjustments, modifications, or address concerns about our services. Please read this policy carefully to understand your rights and our procedures.
Due to the bespoke nature of our services, most of our curtains and textile products are custom-made to your specific measurements, fabric choices, and design preferences. As these items are created specifically for your unique requirements, they are generally not eligible for return or refund once production has commenced.
Before we begin production of any custom curtains or textile items, we will provide you with detailed specifications including measurements, fabric selections, style choices, and pricing. You will have the opportunity to review and approve these specifications before we proceed. Once you have approved the order and production has begun, cancellations or changes may not be possible or may incur additional charges.
If you wish to cancel your order before production has commenced, please contact us as soon as possible. We will make every effort to accommodate your request. If we have not yet ordered materials or begun work on your custom items, we may be able to cancel your order and provide a full refund minus any non-refundable deposit or administrative fees as specified in your service agreement.
We take great pride in the quality of our workmanship and materials. All curtains and textile products are carefully inspected before installation to ensure they meet our high standards. If you identify any defects or quality issues with our products or installation, please notify us immediately so we can address the matter promptly.
If your custom curtains or textile products have manufacturing defects or do not conform to the agreed specifications, we will repair or remake the items at no additional cost to you. Manufacturing defects include issues such as faulty stitching, incorrect measurements due to our error, or defects in the fabric that were not apparent at the time of selection.
If there are any issues with the installation of your curtains or textile products, such as improper fitting, hardware problems, or damage caused during installation, we will return to rectify the situation at no additional charge. We ask that you notify us of any installation concerns within seven days of completion so we can address them promptly.
Accurate measurements are essential for the proper fit and function of your curtains. We take great care to measure your windows and spaces precisely. If curtains do not fit properly due to an error in our measurements, we will remake the curtains at our expense.
However, if measurements were provided by you rather than taken by our team, or if there have been changes to your windows or walls after our measurement visit, we cannot be held responsible for fit issues. In such cases, alterations or remakes may be possible at an additional cost.
We work with high-quality fabrics and materials from reputable suppliers. During your consultation, we will show you fabric samples and discuss the characteristics of different materials to help you make an informed choice.
Please note that fabric colors may appear different under various lighting conditions, and there may be slight variations between samples and the final product due to dye lot differences. These natural variations are not considered defects. We recommend viewing fabric samples in your own space under your lighting conditions before making a final selection.
We provide guidance on the appropriate fabrics for different applications, including considerations for light exposure, moisture, and wear. If you choose a fabric against our professional recommendation and it does not perform as you expected, this would not be grounds for return or refund. However, we are always happy to discuss alternative solutions.
Your satisfaction is our priority. If you are not completely satisfied with any aspect of our service, please contact us within fourteen days of installation completion. We will work with you to understand your concerns and find an appropriate solution.
When you contact us with a concern, we will arrange for a member of our team to visit your property to assess the situation. We will then discuss possible solutions, which may include adjustments, repairs, or in exceptional circumstances, partial remakes. Our goal is to ensure you are happy with the final result.
This Return Policy does not cover damage caused by misuse, accidents, alterations made by third parties, or normal wear and tear. It also does not cover issues arising from failure to follow care instructions provided at the time of installation.
As our products are custom-made to your specifications, we cannot accept returns or provide refunds simply due to a change of mind about fabric choice, style, or color after production has commenced. We strongly encourage you to carefully consider all options during the consultation phase and to ask any questions before approving your order.
For any third-party products we supply as part of our service, such as curtain poles, tracks, or accessories, the manufacturer's warranty and return policy will apply. We will assist you in processing any warranty claims for these items.
In the rare event that a refund is appropriate and agreed upon, refunds will be processed using the original payment method within fourteen to twenty-one business days of the refund being approved. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
Refunds will be issued for the amount paid, minus any costs we have already incurred for materials, labor, or other expenses related to your order. The specific amount will be calculated based on the circumstances and communicated to you before the refund is processed.
In addition to this Return Policy, we provide a warranty on our workmanship and installation. The specific terms of the warranty will be provided in your service agreement. Generally, we warrant that our installation work will be free from defects in workmanship for a specified period from the date of installation.
This warranty covers issues such as hardware failure due to improper installation, seam separation due to faulty stitching, or other problems arising from our work. It does not cover damage from accidents, misuse, or normal wear and tear.
If you need to make a claim under this Return Policy or our warranty, please contact us as soon as possible with the following information: your name and contact details, the date of installation, a description of the issue, and photographs if applicable. We will respond to your claim promptly and arrange for an assessment if necessary.
We aim to resolve all claims fairly and efficiently. Most issues can be addressed quickly with a simple adjustment or repair. For more complex situations, we will work with you to find a solution that is reasonable and appropriate to the circumstances.
This Return Policy does not affect your statutory rights under consumer protection laws. If you are a consumer, you have certain legal rights regarding the quality and fitness for purpose of goods and services. Nothing in this policy is intended to limit or exclude those rights.
If you believe we have not met our legal obligations, you may have the right to seek remedies under applicable consumer protection legislation. We encourage you to contact us first so we can attempt to resolve any issues directly.
If you have any questions about this Return Policy or need to make a claim, please contact us at:
Trizelonthythron
156 Burnt Oak Broadway, Burnt Oak, Edgware HA8 0AX, United
Kingdom
Phone: 020 8208 4244
Email: feedback@trizelonthythron.world
Our customer service team is here to help and will work with you to ensure your complete satisfaction with our products and services. We value your business and appreciate the opportunity to address any concerns you may have.